Privacy Policy

At Lem ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getlem.ai or use our platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, subscribe to our waitlist, or communicate with us.

• Personal Data: Personally identifiable information, such as your name, email address, and company name.
• Integration Data: Context retrieved from authorized services strictly for the purpose of providing Lem's knowledge retrieval and organizational memory features.
• Usage Data: Information about how you interact with our platform, such as search history, page views, and feature usage.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use it to:

• Create and manage your account.
• Map your team's knowledge and project context for instant retrieval.
• Improve our proprietary retrieval logic and accuracy (we do not use your private project data to train shared systems).
• Send administrative information, such as updates, security alerts, and support messages.

3. Data Processing

Lem acts as a data processor for the content you sync through our features. Your project information is processed to enable semantic retrieval. We utilize secure, enterprise-grade processing to handle queries. Your data is isolated per workspace and is never shared across different customers or used for training shared knowledge bases.

4. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide you services. If you choose to delete your account, we will purge all your connected context, mappings, and personal information from our systems within 30 days.

5. Third-Party Integrations

When you connect third-party platforms to Lem, we receive information according to the permissions you grant. We only request the minimum access levels necessary to function. You can revoke these permissions at any time from the respective platforms.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: ops@getlem.ai